Archives: FAQs
If we choose a low power mode , time left is not displayed properly It either displays a completely wrong time left or it shows unreadable characters
This is a known issue, and it will change in the next update. The issue occurs when the time is over 24 hrs.lays a completely wrong time left or it shows unreadable characters
Something’s wrong with the battery fuel gauge. The battery is almost fully charged, yet it displays little time left
Our fuel gauge, that measures capacity, learns with every charge. So, it becomes more accurate over time. To avoid the initial learning process, we ‘taught’ the battery through programming what it should show. However, if a battery starts its life at low charge, this does not work. Therefore, you get an issue like you are seeing. There is nothing wrong with his battery. The battery is just learning, and it will come right after 3-4 charge cycles. In the meantime, the most important factor is the runtime and how long his light lasts.
Are the Power Pack compatible with car chargers?
Yes, so that’s good news for our friends in the North that use GW lightsets with their snowmobiles.
How much juice can the batteries handle? Are they compatible with any charging protocols such as Quick Charge?
The battery can be charged at up to 30W from a USB PD charger. From other chargers it can charge but as every charger is different there are not accurate specifications for this. We can say that QC will charge at 17W (12V) and Apple Chargers also charge at their dedicated charge speed.
What type of chargers do G2.0 lightsets use?
They are USB PD chargers.
Have a look at the product’s page for a full list of specs and charging times
https://www.luminous.bike/product/gloworm-fast-charger-g2-0/
Is there any rubber cap for the side hole?
We no longer include a rubber cap anymore. They were only aesthetic, so nothing to worry about.
What do I do if my lamp needs to be repaired?
Luminous serves as warranty and repair service for all Gloworm products for EU countries. Please contact us HERE and our Customer Service team will help you.
How long is the warranty period on Gloworm Products?
The warranty on all Gloworm lights is 24 months and 12 months on all Gloworm battery packs and accessories.
How do I become a Gloworm Distributor?
We are currently looking for distributors. If you are interested, please CONTACT US to discuss.