What if I don’t like my light?

If you are not 100% happy with your purchase, return it within 14 days for a full refund. Plus we?ll even refund the return shipping. However we?re pretty sure once you get hold of one of our lights, you?ll never want to let it go!

May I also operate the lamp without a cooling wind?

Yes, without limitations. All our lights are absolutely heat-proof. Caution! Please be aware the enclosure will heat up during use, however this is completely normal so please take care when handling in order to prevent injury.

How do I store a lithium-ion battery for several months?

Charge the battery ideally to 50-75% and keep the battery in a cool dry place for no longer than 3 months. Temperatures below 15?C are favourable. The fridge in an airtight container is a good option.
Extreme example: Storage of a fully charged lithium-ion battery at 30?C (direct sunlight) irreversibly damages the battery ? it may even fail completely.

How often can I recharge a lithium-ion battery pack, what is the life expectancy?

The life of a battery pack depends on different factors. On the cell type, on how much it is used and on how it is treated. In general, a life of 300-400 charging/discharging cycles can be assumed before the battery?s capacity decreases significantly (80% of the nominal value). This corresponds to a minimum period of use of approximately 2-3 years if the battery is used twice a week. With careful storage when the battery is not in use, a life of 2-3 years is realistic.

Are our lamps waterproof?

The Gloworm X series lights are designed to an IP67 rating. This means they can be submersed but it is not recommended. The CX series is designed to an IP65 rating which means they are dust tight and can be used in rainy conditions.

Which LEDs do Gloworm use in its lights?

Gloworm utilises CREE LEDs ? Cree is the market-leading innovator of lighting-class LEDs. Currently we only use the XML2 LEDs and XPG2 LEDS in the CX Urban lights.