Terms and Conditions

Warranty

According to our terms and conditions, warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or fault occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product.

Click warranty for more details

Payment

Payment for goods is made in the currency you select using the currency select facility. Your invoice will also be issued in the selected currency.
Click payment methods for more details

Shipping method and rates

Orders will be shipped from Athens (EU) with DHL express. Orders are typically delivered in 2-4 working days but it can change depending on rural addresses.
In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Click Return and Refund policy for more details.

Shipping rates are calculated during checkout.
We offer a flat rate of 8.5€ for all European destinations.
When purchasing a lightset, we offer free shipment.

Please Note:

We do not refund your freight costs. We will only accept goods returned with prior notification We cannot accept any goods that have been worn, used, have their labels removed, altered or damaged. We only accept items returned if they are within their original packaging. Luminous reserves the right to refuse to take the goods back if the item is returned later than 7 days after approval given. We strongly advise all customers to check goods thoroughly upon delivery.